Example scenario
Pickup reminders and vaccine booking in the customer's language
An independent pharmacy in Scarborough
- Fewer prescriptions returned to stock
- 30%
- Fewer prescriptions returned to stock
- Vaccine appointments booked online
- 2×
- Vaccine appointments booked online
Filled prescriptions wait on the pickup shelf for days while technicians call customers one at a time. In flu season, vaccine bookings come by phone and walk-in, and many customers would rather speak Cantonese or Mandarin.
- Send pickup and refill reminders from the pharmacy system's ready list, without drug names, in each customer's preferred language.
- Turn refill replies into requests in the pharmacist's queue.
- Take vaccine bookings through a web page and chat, using screening questions the pharmacists wrote.
- Route every question about a medication, dose or symptom to a pharmacist.
First flu season