Example scenario
A bilingual enrollment agent that books trial classes
A tutoring centre in Markham
- Reply time on evening inquiries
- < 5 min
- Reply time on evening inquiries
- More trial classes booked
- 25%
- More trial classes booked
Parents ask about trial classes on WeChat and the website form in the evening, after the front desk has gone home. Replies go out the next afternoon, and by then some parents have booked a trial elsewhere.
- Answer in English or Chinese from the centre's timetable, fee sheet and trial policy, through website chat and a WeCom account.
- Ask the child's grade, subject and available days, then offer open trial slots from the class schedule.
- Record each booking in the enrollment spreadsheet and send the parent a reminder the day before.
- Pass questions about placement, refunds or a particular teacher to the centre's director.
First term